Privacy Policy

Who we are

This Privacy Policy applies to ridgewoodmechanical.com (the "Site") and to personal information we collect when you contact us or use our plumbing and mechanical services. The Site and services are operated by Ridgewood Mechanical Inc. ("Ridgewood", "we", "us"), 9 Nixon Road, Unit 6, Bolton, Ontario. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

What we collect

Information you give us. When you request service or a quote, book an appointment, call, text, email or message us, we collect details such as your name, company or property name, phone number, email, service address, property type (residential, commercial or high-rise), unit or suite number, site access instructions, and a description of the problem or job. You may also send us photos or videos of the issue.

Information from the job. To complete and document our work we record equipment details, work performed, camera inspection footage, test results (such as backflow prevention test reports), photos of the work, invoices and payment status.

Call recordings and messages. Calls to and from Ridgewood Mechanical may be recorded for quality assurance, training and record-keeping, including dispatch and emergency calls. We also keep records of texts, emails, missed calls and voicemails so we can follow up.

Information collected automatically. When you visit the Site we collect technical data such as IP address, approximate location, browser and device type, pages viewed and how you arrived at the Site. See our Cookie Policy.

Information from others. Property managers, building operators and general contractors may give us tenant or site contact details so we can access a property. If you contact us through an ad, directory or review platform, it may pass along the details you submitted.

How we use it

• To respond to your request, provide quotes and schedule service.
• To dispatch technicians, including our 24/7 emergency crew.
• To send appointment confirmations, arrival notices and follow-ups on quotes.
• To complete, document and invoice work, and to handle warranty claims.
• To file required reports with municipalities, such as backflow test results.
• To remind you about recurring maintenance, such as annual backflow testing or grease trap service.
• To ask for feedback or a review after your service.
• To review call quality and train our team.
• To improve the Site and meet our legal, tax and accounting obligations.

We use personal information only for the purposes it was collected for, or for purposes a reasonable person would consider appropriate. If we want to use it for something new, we'll ask first.

Calls, texts and emails

By submitting a request or contacting us, you agree that we may contact you by phone, text message and email about your request, appointment or job. We send maintenance reminders and other commercial messages only with your consent as permitted under CASL. You can opt out at any time by replying STOP to any text or using the unsubscribe link in any email. Messages about an active job, such as appointment confirmations, may continue while that job is open. Standard message and data rates may apply.

Who we share it with

We don't sell or rent your personal information. We share it only as needed to serve you:

• Service providers that help us run the business, such as customer management and scheduling software, phone, call recording and text messaging services, email, website hosting, online booking, payment processing and accounting. They may use your information only to provide services to us.
• Property managers and building operators, where we're working at a property they manage, so they can approve, schedule and track the work.
• Municipalities and regulators, where we're required to file reports (such as backflow test results) or obtain permits.
• Suppliers and manufacturers, where needed to order parts or register warranties on equipment we install.
• Others when required by law, to protect our rights or safety, or as part of a sale or reorganization of our business.

Where it's stored

Some of our service providers store information outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessible to its authorities.

How long we keep it

We keep customer and job records as long as needed to provide service, honour warranties and meet legal, tax and regulatory requirements, generally at least seven years for invoices and job records. Call recordings are kept only as long as needed for the purposes above. Enquiries that don't lead to a job are deleted or anonymized when no longer needed.

How we protect it

We use reasonable administrative, technical and physical safeguards, including access controls, password-protected systems and reputable providers, to protect your information against loss, theft and unauthorized access. Only staff who need your information to do their job can access it.

Your rights

You can ask to see the personal information we hold about you, correct it if it's wrong, or have it deleted where we're not required to keep it. You can also withdraw consent to marketing messages at any time. We'll respond within 30 days and may need to confirm your identity first. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Children

Our services are for property owners, tenants, property managers and businesses. We don't knowingly collect information from anyone under 16.

Changes

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact

Ridgewood Mechanical Inc.Attn: Privacy Officer
9 Nixon Road, Unit 6
Bolton, Ontario L7E 1G5
service@ridgewoodmechanical.com · (365) 389-3870